Handling Restaurant Complaints

Handling restaurant complaints is part of the restaurateur life, no matter how well your restaurant serve and cook you will always find customers complaining for some reason.

In this week's video I walk you through a strategy, called the STARS complaint technique, that guides you in transforming the angry customers into regular customers of your restaurant. The Stars Technique stands for: Sorry, Thank You, Act, Recover & Share, and if you follow these five steps you are in a good position to transform the complainer into a regular customer of your restaurant.

If you have other great techniques in handling restaurant complaints please share with us at the comment box below.